Measure Civility.
Build Connection.
Transform Culture.
A research-informed roadmap from surface-level politeness to deep, authentic friendship, designed to help you assess, strengthen, and transform the way you connect.
- Assess your team’s current level of civility
- Identify behaviors that build trust & psychological safety
- Move from courtesy to meaningful collaboration
- Foster a culture where people thrive, and want to stay
Why Civility Matters
Civility sets the tone for how we work together. It fuels trust, inclusion, and psychological safety; without it, performance and retention suffer.
It Shapes Culture
Every interaction builds or erodes trust. A civil culture fosters inclusion and safety. “The way we treat each other is the culture.”
It Impacts Performance
It Influences Well‑Being
Civility reduces stress and increases psychological safety. People speak up, offer help, and stay emotionally regulated during conflict.
It Drives Retention
People don’t leave jobs, they leave toxic environments. Respect and care help people stay, grow, and give their best.
It Builds Trust & Belonging
Trust is built in small moments. Civility communicates: “You matter. I see you. You are safe here.”
From Friction to Flourishing
The Civility Index™ maps seven levels of relational connection, from basic courtesy to soul‑level friendship, each with practical skills and behaviors. Use it to identify where you are today and chart a clear course toward deeper trust, safety, and collaboration.
What Leaders Are Saying
VP, Mid‑Size Tech Company
Chief People Officer, Healthcare
COO, Professional Services